Here are some frequently asked questions and answers.
If you would like further information or have a specific request, please contact us by e-mail at contact@uronea.com or by telephone on 05 59 26 53 61. We’ll get back to you as quickly as possible, with the utmost precision and pleasure.
Your holiday must be well organised and unforgettable!

When you arrive, we’ll give you a lovely fabric wristband: it’s your VIP pass for exclusive access to our great services and activities!
1. Our services
2. Our accommodation
3. Pets
4. Miscellaneous : Access to the campsite, WIFI, Barbecue, electric hook-up point, car recharging point
car, safe
5. Our activities, sports facilities and aquatic area
6. The surrounding area


What are the reception opening times?
  • In high season (July/August) reception is open from 8.30am to 12.45pm and from 2.15pm to 8pm.
  • In low season (April to September) reception is open from 9am to 12.15pm and from 2.15pm to 7pm.
Is there a mini-market or convenience store on the campsite?
  • Yes, we have a small grocery shop on our campsite, located in the reception area, where you can find essentials such as newspapers, postcards, stamps (franking machine) and ice for your cool box.
  • What’s more, the nearest supermarkets are a 5-minute drive from the campsite for larger purchases (Intermarché or LIDL).
  • There is a mini-market in the centre of Bidart, 600 m away.
What are the opening times for the bar-snack-restaurant?
  • It is open from 8am to 2pm and from 6pm to 10pm in April, May, June and September.
  • It is open from 8am to 11pm in July and August.

You’ll find your fresh baguette every morning, along with delicious croissants and chocolatines, and you can have breakfast here.

For lunch and dinner, you can treat your taste buds to our varied menu: charcuterie board, a variety of pizzas, mussels, regional dishes to discover, not forgetting our succulent desserts and ice cream sundaes: to take away or eat in with a drink, or finish off the evening with a delicious cocktail.

Do you have on-site laundry facilities?
  • Yes, tumble dryers and washing machines are available in the laundry room next to sanitary block A (opposite the aquatic area). 4.50 € for a 5kg wash, 6 € for a 10kg wash, and 4 € for the tumble dryer (no tokens, you pay in coins, you can get your change at the grocery shop). You can wash your clothes with your own washing machine or buy a barrel or a dose for €1 in our grocery shop.
  • An iron is available on request from reception.
How do I get to the toilets?

The campsite has 3 sanitary facilities, which open as and when the campsite is used and close gradually, evenly distributed throughout the site.

Toilet block A opens when the campsite opens (for pitches) and closes when it closes.

The toilets are spread throughout the campsite so that you can access them easily.

Toilets B and C have a baby area and an area for people with reduced mobility.

Hot water is available in all toilets (you don’t need a token).

The showers are closed at night in July and August (we will inform you of the times according to the nearest block) for the peace and quiet of the neighbouring campers.



How can I book a pitch or accommodation?

You can make a booking request on our website and our reception team will check availability and reply: https://www.uronea.com

How can I pay my deposit?

You can pay your deposit by credit card, domestic transfer or international transfer (no holiday vouchers or cheques).

How can I pay the balance?
  • You can pay on the day of your arrival:
    • by cheque
    • credit card (except American Express)
    • holiday vouchers (these must be made out to one of the participants in the holiday). Remember to fill in your surname, first name and address in the holder’s section if this is not mentioned. Change will not be returned. Chèques-Vacances Connect are not accepted.
    • In cash
  • You can pay before your arrival in several instalments by bank transfer or by credit card in one or several instalments. We will send you the payment link or the bank details.
What time can I arrive and what time do I have to leave?
  • If you are renting a pitch, you can arrive from midday to 7pm in low season and 8pm in high season, and you must leave before midday (please note that reception is closed from 12.45pm to 2.15pm in July and August and from 12.30pm to 2.15pm in April, May and June, so plan your departure and arrival accordingly).

Remember to arrive a few minutes before closing time 😉 !

You will not be able to leave at night or before the gate opens (by leaving your car in the car park).

You can arrive and leave any day of the week.

  •  If you rent a mobile home or chalet: you can arrive between 5pm and 8pm in high season and between 5pm and 7pm in low season.

You may arrive a little earlier: we will be delighted to welcome you if your rental is ready. If not, we will contact you as soon as it is available. You can also let us know your arrival time.

Remember to arrive a few minutes before closing time 😉 !

Departure is from 8:30 to 10:00 maximum after the inventory of fixtures in your presence.

We do not accept departures without an inventory of fixtures, at night or before reception opens.

We do not offer a cleaning package.

Our accommodation is non-smoking.

Please note that you can arrive on Sunday to avoid traffic jams during the season and leave on Friday instead of Saturday: just let us know!

Our accommodation can also be rented by the night, with a minimum of 2 nights in low season.

You can arrive any day except July and August, when arrivals are on Saturdays, except for late arrivals or early departures.

We do not organise late arrivals. In the event of unforeseen delays, please contact us and we will try to find the best solution.

How many people can I accommodate?
  • 6 people if you rent a pitch. If you are a large family or a reunited family, please contact us.
  • 2 to 6 people (4 adults + 2 children – 16 years maximum) if you rent a mobile home or chalet, depending on the model. A baby is counted as one person.
Can minors come alone?

We do not accept minors unaccompanied by their parents, even with a parental waiver. The family nature of our establishment is reminded to all couples or other people coming together or even families coming together on the duties of living together with respect for each other and the rest of each other.

How do I pay my deposit?
  • preferably by cheque or in cash
  • If you rent a pitch: €20 for the magnetic card, €25 if we lend you an adapter, €50 if we lend you an extension lead, €5 for the tap if you rent a Grand
  • Confort pitch, €100 if you rent a fridge.
  • You’ll need to bring your own adaptor, a minimum 30 m extension lead and a water hose and connection if you’re hiring a Grand-Confort pitch.
  • If you are renting a pitch: 300 € for the rental deposit and 150 € for the cleaning deposit.
  • All deposits will be returned to you in person on the day of your departure.
Can I put up an extra tent?
  • You are hiring a pitch: yes, please give details of your equipment and its dimensions (trailer, additional tent and number, barnum or arbour). We’ll be able to choose a personalised pitch for you.
  • If you are renting a mobile home or chalet: no, as we want to preserve our green spaces.
Can I park my car on my pitch?
  • If you have a pitch, you can park your car next to your equipment. You can also have 1 extra car parked on your pitch or in the car park at the entrance to the campsite for a supplement of €4/night.
  • When renting a mobile home or chalet: yes, you can park your vehicle next to your accommodation. You can also have 1 extra car parked on your pitch or in the car park at the campsite entrance for a supplement of €4/night.
  • You can charge your car at the charging points located in the campsite car park (4 of them – fee payable).
  • It is not permitted to charge your car at the charging point on your pitch or in your rental accommodation.
Can I hire childcare equipment, sheets, towels, TV, fridges and bicycles?
  • We do not hire out childcare equipment.
  • You can buy disposable bamboo fibre sheets (€16 for a bed of 140 or 160 and €8 for a bed of 80).

We do not have towels or tea towels for hire.

  • All our rentals are equipped with television
  • If you are renting a pitch, you can rent a 100-litre fridge without a freezer. We deliver them between 3pm and 6pm or the next day if you arrive later. We collect them in the morning from 10am to 12pm or the day before if you leave earlier. We do not collect on Saturday mornings (remember to book a Comfort or Grand Comfort pitch).

We rent them for a minimum of 7 nights in July and August.

  • We do not hire bicycles, but we can give you the contact details of our partner.
Can I choose my pitch or rental?

You can tell us your preferences: close to a toilet block or not, specify an area, quiet, close to the water park, in the upper or lower part, half-shaded or lightly shaded. We do not have any pitches with total shade.

We will take your comments into account and report any “irritants”. We never guarantee a specific number.

Pitches are chosen according to your equipment.

Can I receive visitors?

Your friends are welcome.

You must let us know when they arrive, giving their name, the number of the pitch or accommodation they are visiting and the registration number of the vehicle, which must be parked in the car park. Your friends do not have access to the campsite by car: you cannot let them in with your card.

They do not have access to the campsite’s activities and cannot swim or sunbathe in our exclusive aquatic area.

Paid entry to the pool area is not possible, to ensure that you have exclusive access to the pool and to avoid overcrowding.

They must leave the campsite before 10.30pm.

A fee will be charged for short visits.


Are pets allowed?
  • You are renting a pitch: Pets are allowed on our campsite for a supplement of €4 per pet per night. They must be kept on a lead and vaccinated (presentation of vaccination certificate on arrival). For their needs, they must be kept outside the campsite and car park. Avoid walking them around the campsite, as children are often barefoot… There is a green area on the left as you leave the campsite, towards the Uronéa chapel. Category 1 and 2 dogs are not permitted. We have a dog shower in toilet blocks A and C. Please note that pets are not allowed on the beaches.
  • If you are renting a mobile home or chalet: pets are not permitted, including new pets, as some customers are allergic. We will refuse you access to your accommodation without refunding your deposit if you arrive with your pet.


  • You have access to the campsite using a magnetic card that is reserved for you and must never let another vehicle in, even your best friend! You must enter to exit and vice versa, otherwise you will be blocked. Vehicle access is possible from 7.30am to 11.30pm.
  • We have just connected the campsite to the fibre in 2024. A brand new installation gives you access to Wifi throughout the site at much more competitive prices.
  • You can bring your own charcoal or electric barbecue up to a maximum of 1500 watts, with the necessary safety measures.

There is no communal barbecue.

  • If you hire a comfort or luxury pitch, you will benefit from a 10 A connection. Remember to bring your reel or extension lead and your adapter. If you forget, we supply adapters (€25 deposit) and extension leads (€50 deposit), but we don’t have them for all pitches!
  • You can charge your vehicle at the charging points located in the campsite car park (4 of them – fee payable).
  • You can leave your valuables in individual safety deposit boxes (€2/day) at reception during opening hours.
  • There is an ATM 600 m from the centre or at the Intermarché supermarket 3 km away.


Let’s have fun as a family, relaxing, quietly if we feel like it, that’s our idea of entertainment, but we don’t impose anything and you don’t impose your entertainment on others 😉✨ !

On what dates are there activities?

Our programme of activities starts gradually from the first week of July until the end of August. At the beginning and end of the season, our activities are lighter, as are our prices.

Please note that we organise a few activities during the Spring holidays and bank holidays, and some musical groups perform occasionally in June and September. Just ask!

What kind of events can I find?

We organise mainly daytime and early evening activities so that you can get together, have fun and relax as a family.

These activities are suggested, not imposed: each to his own rhythm.

We don’t want to be a camping club.

For children: We offer a Kids Club from 08/07 to 27/08 for children aged 6 to 12. Registration is required.

Activities such as pony rides, make-up workshops and circus days are also organised without registration.

For teenagers: not so early. Sports tournaments, football, basketball, table tennis, activities such as bubble football, climbing wall, human table football, windsurfing, etc.

And let’s not forget the teenagers’ night out with their friends….

They’ll always grumble a bit, but we’ll forgive them 😉 !

For everyone: we organise activities in the morning, including muscle toning, cardio and aqua aerobics.

In the evening, we organise quizzes, casino evenings, wooden games, Basque dance shows, Basque songs and musical evenings.

Finally, a more festive evening such as our foam party, dance party or concert.

On this occasion, the bar will stay open later, which is the most nocturnal evening until midnight. So enjoy, but don’t overindulge!

What sports facilities or play areas are there?
  • There’s a multi-sports pitch available, if possible only from 9am to 10pm. Remember to bring your champion ball.
  • There are also 2 table tennis tables next to the multi-sports pitch. Don’t forget your rackets.
  • There are 2 play areas for the little ones: one at the campsite square near the bar and another, the main one, at the back of the campsite next to toilet block C.
How does our aquatic area work?
  • Our aquatic area consists of a covered balneotherapy area and an outdoor area. The spa area is open from 13/04 to 27/09. The outdoor area opens in May and closes in mid-September. (Dates may vary depending on the weather)
  • It is open from 10am to 7pm in April, May, June and September and from 10am to 7.30pm / 8pm in July and August every day.
  • When the outdoor pool is open, children and teenagers do not have access to the indoor balneotherapy pool in order to preserve the tranquillity of a balneotherapy area.
  • When the weather is gloomy or rainy, the swimming instructors present in July and August will regulate access, or by the team outside July and August.
  • There are also outdoor balneotherapy workshops, a counter-current river, whirlpool baths, etc.

Pools of different depths for different ages, with a small slide for toddlers in the indoor and outdoor paddling pools.

And our beautiful water play area is open to young and old alike.

  • For safety reasons, our pools have a maximum water height of 1.30 m.
  • There are no large slides in our aquatic area, for the peace of mind and naps of our users.
  • All pools are heated:
  • Inside at 28°C
  • Outside at 25°C

Don’t forget the sea, 600 m away at 16 to 20°C!

  • For reasons of hygiene, we only accept swimming costumes: no shorts, no pants.
  • Babies must wear a special nappy.
  • In July and August and from time to time, our pools are supervised for your safety and peace of mind.
  • Our pool area is reserved for campsite users only: friends, visitors and family do not have access, even with a charge.


How far is the beach from the campsite?

The nearest beach is a maximum 15-minute walk (with children) from the campsite. Many other beaches are within walking distance, such as the Plage du Centre, although the road is a little more hilly.

A small, safe footpath takes you there or by bike. It’s flat…

In July and August, a shuttle bus can take you to the various beaches.

How far is the city centre on foot?

Bidart town centre is 600 m from the campsite, around 15 minutes on foot.

It’s a typical Basque town with small shops (bakery, tobacconist’s, souvenirs, etc.), a few restaurants (including 2 bar-restaurants) and the Tourist Office.

It’s uphill to get there, and downhill to get back to the campsite!

In July and August, a shuttle bus can take you to the village.

Where’s the nearest supermarket?

There are 2 supermarkets in Bidart: Intermarché and Lidl (Leclerc in Biarritz, Carrefour in Saint Jean de Luz).

Is it easy to get to nearby towns?

Yes, thanks to the buses next to the town centre or by car, you can reach neighbouring towns such as Saint-Jean-de-Luz, Biarritz, Bayonne, Anglet and Hendaye.

Where is the nearest ATM?

The nearest ATM is in the village square, next to the bakery.

Is there a doctor near the campsite?
  • There is a pharmacy, dentist, doctors and nurses in the village centre.
  • We’ll give you the numbers you need.
The weather, the terrain?
  • In the Basque Country, it rains from time to time, which is why it’s green and so beautiful. The 4 seasons in the same day. You can’t blame us! Trust us, it can rain very hard in the morning and we’re predicting a radiant afternoon. It’s good for us too…. that sun! Always bring a jumper, a mackintosh… If it’s very hot, a little breeze will cool you down in the evening and at night, temperatures drop. It rarely gets above 30°C, but it does happen….
  • The Basque country is full of hills and descents. Cycling enthusiasts are welcome to bring their own bikes. Electric bikes are allowed too! As for the others, it’s up to you.
What can I add?

Come and see us, you have so much to discover, so much to enjoy, so much to taste, so much to look at, so much to listen to,

…you’re sure to leave a bit to come back…tomorrow, one day, with just as much pleasure…

In Bidart you never go anywhere, you always come to someone…